Updating the site type and number of a reservation may be needed for various reasons, such as special requests, accommodating larger RVs, or handling last-minute changes in availability. This change can also impact the total cost of the reservation.
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- After finding the reservation and opening it to view, locate the "Edit" button at the top right of the Reservation sidebar (also known as a drawer).
- Click the "Edit" button. A window called "Edit Reservation" will show up.
- Click the box labeled "Site/Site Type" and select the new site type and number from the available choices.
Note: You can lock in this choice by clicking the "Lock site?" check box above the "Site/Site Type" field, which may apply an additional fee to the reservation.
- Next, click on the "Rate" field and choose an option from the dropdown menu that matches your site type.
- If your stay is longer than 7 days, clarify the type of stay by clicking the box for "Rate Type" and selecting daily, weekly, or monthly. This will help calculate the appropriate rate.
Note: For special circumstances, the base price (meaning daily, weekly, or monthly initial rate) can be adjusted by clicking on the "Rate Override" box and typing in the new base rate. Ensure you have permission to override rates. - Click the “Save" button in the lower right-hand corner when you’re done.
- A pop-up window will appear. "Please Confirm. Do you want to re-rate before saving?" Click "Yes" to update the cost based on the new site type. Click “No” if the rates should stay the same.
- The "Edit Reservation" window will close, and you’ll be back at the main “Reservation” drawer.
- You’ll see the updated site type and number at the top of this drawer.
- If you chose to re-rate, the new charges will be listed under the “Billing Details” section, which you can find by clicking the “Billing” tab.
- To leave or close the “Reservation” drawer, just click anywhere outside it.