Changes in guest plans may require updates to the reservation count, including adding or removing people (or pets). This update can also affect the cost of the stay.
Video Tutorial Coming Soon
- After finding the reservation and opening it to view, locate the "Edit" button at the top right of the Reservation sidebar (also known as a drawer).
- Click the "Edit" button. A window called "Edit Reservation" will appear.
- Click the box under the label "Guests." A dropdown will appear with the number of adults, children, and pets. If you need to change these, click the box next to the group you want to update. Type in the new number, or use the up and down buttons to increase or decrease the number.
- When you're done, click the "Save" button in the lower right-hand corner.
- A window will pop up asking, "Please Confirm. Do you want to re-rate before saving?" Click "Yes" so the system can calculate the new cost based on the changes. Click "No" if the rate will remain the same regardless of this update.
- The "Edit Reservation" window will close, and the Reservation drawer will slide out once again from the right side of the screen. This update will be noted in the "Reservation Activity/Activity Feed" section, which you can find under the "Details" tab.
- If you chose to re-rate, any new charges will be listed under the "Billing Details" section, which you can find by clicking the "Billing" tab of the Reservation drawer.
- If you chose to re-rate, any new charges will be listed under the "Billing Details" section, which you can find by clicking the "Billing" tab of the Reservation drawer.
- To leave or close the Reservation drawer, just click anywhere outside it.