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      Arrivals and Departures Report Overview

      The Arrivals and Departures Report provides a clear view of guest movements, helping staff and managers track upcoming and overdue arrivals and departures.

      1. Run Arrivals and Departures Report
        1. Login

          Use your credentials to access the dashboard.



        2. Navigate to Reports

          From the main menu, click on Reports


        3. Choose from report categories



        4. Click the Front Desk drop down



        5. Choose Arrivals and Departures



      2. What is Included in Arrivals and Departures Report?
        1. Reservation Number: A unique identifier assigned to each reservation for tracking purposes.
        2. Guest Name: The name of the individual associated with the reservation.
        3. Phone Number: Contact information for quick and easy communication with guest.
        4. Site Assignment: The designated RV or cabin site reserved for the guest.
        5. Arrival Date: The guest’s scheduled check-in date.
        6. Departure Date: The scheduled check-out date for the reservation.
        7. Overdue Status: Indicated whether the guest’s check-in or check-out is past due.
        8. Reservation Status: Shows whether the reservation is Confirmed, Currently Checked In or Completed.
        9. Occupants: Displays the total number of adults (A) and children (C) included in the reservation.
        10. Balance Due: Shows any remaining payment owed or refundable amount for the stay. 
        11. Notes: Provides space for special requests, important details, or internal comments related to the reservation. 
      3. How to Use this Report
          1. Track Check-ins & Check-outs: Review daily arrival and departure schedules to ensure a seamless guest experience.
          2. Manage Overdue Arrivals & Departures: Follow up with guest who haven’t check in on time and take necessary action for late departures to keep sites open for booking when not in use. 
          3. Address Billing and Payment Issues: Quickly identify outstanding balances or pending refunds to keep financial records accurate.
          4. Enhance Guest Communication: Use the provided contact details to reach out regarding arrival times, overdue checkouts, or other important updates. 
      4. Best Practices
        1. Review the report daily to keep check-in and check-out schedules on track.
        2. Follow up on overdue reservations to prevent disruptions and maintain operational flow.
        3. Verify payment status regularly to reduce outstanding balances and avoid revenue losses.
        4. Utilize the notes section to document special requests, guest preferences, or any concerns that need attention.